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Now Hiring - Order Management Account Representative in Olathe, KS

Order Management Account Representative in Olathe, KS

Garmin
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Manufacturing
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Consumer Product Manufacturing
To Whom Manufacturing
Location: Olathe, KS
4
Overview:
We are seeking a full-time Order Management Account Representative in our Olathe, KS location. In this role, you will be responsible for day to day contact with OEM and dealer accounts to maximize sales and service for Garmin products.
Responsibilities:
Essential Functions
  • Provide program summaries, ensure compliance with program guidelines, and forecast and track developmental program costs
  • Ensure that communication with accounts is timely and accurate as it relates to: orders, deliveries, sales promotions, and new product introductions
  • Answer and handle customer phone calls, faxes and emails to ensure customer requests are processed
  • Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer
  • Recommend the sale of additional or required merchandise to customer
  • Accurately enter orders into Oracle, verifying that customer purchase orders match Oracle order & communicate any variances to customer
  • Communicate with Order Analyst, Production, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders
  • Follow up on orders to ensure delivery by specified dates, run open orders report as requested
  • Follow up on miss-shipped orders/complete shipping discrepancy form and follow up on damaged orders/complete incident form
  • Issue Return Material Authorizations and credit memo’s when applicable
  • Process and follow up with customer requests, inquiries and complaints in a timely manner including calculating claim or rebate amounts on specified accounts
  • Transmit routine requests for payments or advise accounting if further investigation is required (as assigned)
  • Assist in confirmation that Garmin is in contract compliance and communicate with necessary departments when questions / concerns arise
  • Provide program summaries, compile statistics and prepare reports for management, accounting, marketing and others as required
  • Maintain knowledge of Garmin products, various documentation requirements (e.g. aviation 8130 tags, certificate of conformance, etc.), and current marketing programs and how to administer them
  • Represent Garmin at industry and professional meetings, trade shows and conferences
Qualifications:
Basic Qualifications
  • High School Diploma or GED AND a minimum of 1 year customer support experience
  • Demonstrated strong and effective verbal, written, and interpersonal communication skills
  • Demonstrated proficiency working in an interdepartmental team to define processes or resolve issues
  • Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment
  • Demonstrated proficiency using Microsoft Office Suite
Desired Qualifications
  • Associate’s Degree or higher
  • 3+ years relevant experience and/or training
  • Bilingual in Spanish or Portuguese
  • Fully knowledgeable in all aspects of order entry system with a thorough understanding of Oracle management
  • Order administration experience in a business to business environment
  • Electronic Data Interchange (EDI) experience

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Garmin
Company Size
10000+ Employees
Founded
1989
They Sell
Consumer Product Manufacturing
To Whom
Manufacturing
Website
www.garmin.com
Revenue
$1 to $5 billion (USD)

Garmin is currently hiring for 7 sales positions
Garmin has openings in: MA, MD, ME, KS, SC, NC, & OK
The average salary at Garmin is:

7 Yes (amount not posted)

Garmin
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Garmin

Garmin is currently hiring for 7 sales positions
Garmin has openings in: MA, MD, ME, KS, SC, NC, & OK
The average salary at Garmin is:

7 Yes (amount not posted)